We at La Vivente are fully committed to the privacy of our customers to ensure a safe shopping experience with us. Kindly go through our privacy policy to familiarize with the nature of information we gather from our customers to avoid any inconvenience for a safe & smooth shopping experience.

Please note that all information and data collected by La Vivente is in accordance with the applicable statutory provisions of the customer’s country of residence and to an extent necessary to fulfill the contractual arrangements between the provider and user, provider and verified third parties to arrange necessary services. (I.e; Courier partners, Web developers)

Collection of Personal Information

We collect & store information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). Personal information includes:

• Personal identifiers such as name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, biometrics or other similar identifiers.
• Device information such as version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Name, bank account number, credit card number, debit card number, or any other financial information.
• Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, Internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application.

Use of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contractual agreements with the user. We may use or disclose the personal information collected for one or more of the following business or commercial purposes:

• To fulfill or meet the reason for which the information is provided. For example, to create your personal account at La Vivente upon your request or to process your orders.
• To provide you with information, products, or services that you request from us, including answering your queries.
• To provide you with phone calls, text message notifications, email alerts, and other notices concerning our products or services. For example, to notify you of delivery status, to be able to send you relevant marketing offers and information such as newsletters and our catalogs, to contact you in the event of a problem with delivery of your items, and to inform you of new or changed services.
• To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection and managing your account by carrying our credit checks.
• To be able to analyze your personal data to provide you with relevant marketing offers and information.
• To be able to validate that you are of legal age for shopping online.
• To improve our website.
• Testing, research, analysis, and product and service development.
• As necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others.
• To respond to law enforcement requests and as required by applicable law, court order, or government regulations.
• As described to you when collecting your personal information.

We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons. Despite regular controls a complete protection against all dangers is, however, not possible.

Cookies

Our Website uses first party cookies (very small files that are sent by us to your computer or other access device) and other similar technologies which we can access when you visit our Website in the future. We may also use third party cookies.

There are five types of cookies:

Website Functionality Cookies

These cookies enable you to browse the Website and use our features such as shopping baskets

Website Analytics Cookies

We use these cookies to measure and analyze how our customers use the Website. This allows us to continuously improve our Website and your shopping experience.

Customer Preference Cookies

When browsing or shopping online, the Website will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting or Advertising Cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns. To personalize your shopping experience, we are also using advanced technology without cookies to provide you with a safe and personal experience.

Third-Party Service Provider Cookies

We may work with third party companies whom we authorize to place third-party cookies, web beacons, or similar technologies for storing information on the Website. These service providers help us to provide you with a better, faster, and safer experience. These service providers may use these technologies in the ways described above and in addition may help us and you to avoid fraud.