General Conditions Applicable to Returns
We offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 30 days after the delivery of your Order, free of charge.
In order to qualify for a refund, all items including promotional gift items accompanying the Order if any must be returned to us within 30 days of Order receipt.
The retuned items must be fulfilled following conditions:
Items can be returned by arranging collection from your delivery address by either:
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full-face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).
Your refund will be processed as a credit coupon where you can use for further purchases. Therefore, you will not see a refund on your bank statement as the refund value will not be transferred to your issuing debit or credit card account.
Coupons can be used to purchase La Vivente products without having any time limit.
Item Return Policies
Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned to us in the same condition you received it within 30 days to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock
Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned.
We are not currently able to offer exchanges. Instead, pls follow the returns process, and make a new order for the replacement item.
We reserve the right to monitor returns and to refuse orders from customers with excessive returns level. However nothing in this returns section is intended to affect any consumer rights that you may have under UAE law.