ONLINE RETURNS

General Conditions Applicable to Returns

We offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 30 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items including promotional gift items accompanying the Order if any  must be returned to us within 30 days of Order receipt.

The retuned items must be fulfilled following conditions:

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
• Items must be in the original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
• The return must be accompanied by the original Invoice.
• Please note, beauty items, grooming items, underwear and earrings cannot be returned.

Returns Process

Items can be returned by arranging collection from your delivery address by either:

contacting us by calling our UAE Hot Line number +971 54 351 5999 or email  to info@lavivente.ae

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full-face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed as a credit coupon where you can use for further purchases. Therefore, you will not see a refund on your bank statement as the refund value will not be transferred to your issuing debit or credit card account.

Coupons can be used  to purchase La Vivente products without having any time limit.

Item Return Policies

Damaged Goods and Incorrectly-Fulfilled Orders

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned to us in the same condition you received it within 30 days to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock

Non-Returnable Items

Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned.

Exchanges

We are not currently able to offer exchanges. Instead, pls follow the returns process, and make a new order for the replacement item.

We reserve the right to monitor returns and to refuse orders from customers with excessive returns level. However nothing in this returns section is intended to affect any consumer rights that you may have under UAE law.